Vertiv PREFERRED SERVICE EXM208 10 kVA 3 PM 24 x 7 — Support | Rapid, On-site

Deliver enterprise-grade availability to EXM208 deployments with a Preferred life service package designed for systems that cannot tolerate extended outages. This plan supports 10 kVA EXM208 assets for the life of the equipment and includes three preventive maintenance visits (3 PM) plus 24 x 7 field support. Preferred coverage prioritizes response and supplies parts and labor to restore capacity quickly, reducing mean time to repair for distributed infrastructure, edge sites and critical facility racks. By providing multiple scheduled PM visits and around-the-clock access to field technicians, this service addresses high-availability requirements without the procurement complexity of ad-hoc support. For IT directors specifying support for critical power at edge or enterprise sites, the Preferred tier offers predictable outcomes through scheduled maintenance cadence, prioritized incident handling and consolidated contract terms.