Vertiv Preferred 3PM 24x7 Service Contract | Support, Warranty, SLA

Keep essential Vertiv systems covered with a service contract built for operations that cannot wait for standard business hours. Preferred (3PM 24x7) Service Contract pairs 24x7 support availability with 3 PM service coverage, giving infrastructure teams a defined path for assistance when uptime matters most. This contract is a practical fit for environments where delayed response can affect production, network availability, or facility operations. It helps standardize support expectations, simplify procurement, and reduce the uncertainty that comes with ad hoc service arrangements. For organizations managing mission-critical power, cooling, or rack infrastructure, a structured support contract can be the difference between a contained issue and an extended outage. Choose this service when you need dependable coverage, clear escalation, and a support model aligned to enterprise operations. It is designed to support the value of Vertiv hardware by keeping service access consistent over the covered period.