Vertiv Preferred (2PM 24x7) Service Contract | 24x7 Support

Maintain service continuity with a Vertiv support contract built for operations that cannot wait until the next business day. Preferred (2PM 24x7) Service Contract pairs 24x7 support availability with a 2 PM response commitment, giving infrastructure teams a clearer path to resolution when equipment issues threaten availability, maintenance windows, or recovery timelines. This level of coverage is well suited to data centers, edge sites, and enterprise facilities where service timing matters as much as technical expertise. It helps reduce uncertainty during incidents by aligning support access with a more aggressive response expectation than standard business-hours plans. For procurement teams, it also creates a cleaner support standard across deployed Vertiv assets, simplifying renewal planning and service governance. Choose this contract when the cost of downtime exceeds the premium for faster attention. It is designed to support operational resilience, preserve service levels, and give technical teams a dependable escalation path backed by Vertiv’s service organization.